It’s inevitable that as your business grows, your staff grows with it. The first employee is always the hardest decision you have to make. The level of responsibility given and who you hire will directly impact your fledgling business. And as you hire on one, two, five people, you have to slowly leave that entrepreneur mentality behind for that of the CEO mindset.
Hiring as a small business owner is also a practice in trust. You’re trusting people to build an organization — your organization. You’re taking off the hats and delegating, knowing that there’s a risk of that person doing a poor job, quitting, getting sick, or otherwise. It’s hard to let go.
If you’re in a position where an employee has left your company and the void feels too large to fill, take a step back. At first, you may feel personally offended. You may even conclude that there’s no way you’ll ever be able to trust anyone again. But the reality is: everything happens for a reason.
Take this time to review company operations and processes. And more importantly, make sure that you and your team are set up to evolve with the growth of your organization. As you ease into this new world, here are the tools and practices that make it a bit easier to manage.
The Importance of Process
If you know me at all, you know I’m a huge proponent of process. It’s been my strength since day one — and one of my niches as a small business owner.
While it’s trendy to preach about the importance of team fit and culture in the world of business, the essence of running a successful company really comes down to established processes and efficiencies. This doesn’t mean you have to operate under the idea that everyone is expendable.
You can build a strong team around genuine relationships and culture. But you should also maintain realistic expectations knowing that people transition just as companies do.
To set both your team and business up for scalable success, you need to document and implement processes across every department. These are processes that should be understood and acted upon not only by staff, but by your clients as well.
Consistently Measure and Monitor
Once the processes are documented and implemented, they should be measured and monitored over time. With this consistent level of review, you’ll begin to see the following outcomes unfold across your business:
You trust that everyone has the tools they need to deliver on a quality service or product. The how-tos are transparent and monitored to remain constant in the event of an employee transition. And everyone is made accountable to set expectations and measured levels of employee utilization.
Naturally, all of the above (and then some) can only fall into place with a clear gauge of your business’ financial health. If you’re looking for help in managing cash flow and developing the key performance indicators (KPIs) needed to grow your company, get in touch for a free consultation.